Comments on: What To Do When A Customer Makes Unreasonable Demands http://reallifespirituality.com/customer-making-unreasonable-demands/ Live well, make a difference, grow spiritually Tue, 27 Dec 2011 13:40:25 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: I. Savant http://reallifespirituality.com/customer-making-unreasonable-demands/comment-page-1/#comment-1446 I. Savant Fri, 31 Jul 2009 07:18:50 +0000 http://yes-to-me.com/?p=787#comment-1446 Thanks for your advice. I just had an incident today at my business--a mother (who paid her son's bill) and her son (my client) first of all came to my office without confirming their appointment--even though my office had called them over 7 times today requesting that they confirm their appointment. At first, the son even said he did not receive the calls, but then when he checked his messages, he said he received 2 of them. Then, they came into my office, and they both seemed to be a little on the edge. The mother (in her late 50's) sitll ran the show for her son (in his late 30's). She has the audacity to tell me that she was getting that feeling in her stomach that something was not right. I became suspicious that her fake complaints were really a request for a refund. When the cat was out of the bag, when i asked the son to do some work on his case, then the mother interjected and mentioned that she wanted the unused money from her son's retainer returned. She told me he needed to win, which I told her that it appeared, upon my research in this case, that the likelihood of him winning was slim to none (with none winning at the end of the day). Unfortunately, these types of people bring out the worse in me--I know I have done my job--they just want a refund to go to use and abuse another attorney. When I figured the money used, and the money to be refunded, then the mother was being pseudo-nice--thank you--thank you--I could not say you're welcome--then she cracked some vapid joke, and started to laugh, I could not even laugh, but I showed both the door. Please sons and daughters over 25, grow up--don't let your mommy and daddy lead the show and tell you to your face that you are not smart. Also, make your own choices--no matter how difficult it is. Thank you. Thanks for your advice. I just had an incident today at my business–a mother (who paid her son’s bill) and her son (my client) first of all came to my office without confirming their appointment–even though my office had called them over 7 times today requesting that they confirm their appointment. At first, the son even said he did not receive the calls, but then when he checked his messages, he said he received 2 of them. Then, they came into my office, and they both seemed to be a little on the edge. The mother (in her late 50′s) sitll ran the show for her son (in his late 30′s). She has the audacity to tell me that she was getting that feeling in her stomach that something was not right. I became suspicious that her fake complaints were really a request for a refund. When the cat was out of the bag, when i asked the son to do some work on his case, then the mother interjected and mentioned that she wanted the unused money from her son’s retainer returned. She told me he needed to win, which I told her that it appeared, upon my research in this case, that the likelihood of him winning was slim to none (with none winning at the end of the day). Unfortunately, these types of people bring out the worse in me–I know I have done my job–they just want a refund to go to use and abuse another attorney.
When I figured the money used, and the money to be refunded, then the mother was being pseudo-nice–thank you–thank you–I could not say you’re welcome–then she cracked some vapid joke, and started to laugh, I could not even laugh, but I showed both the door.
Please sons and daughters over 25, grow up–don’t let your mommy and daddy lead the show and tell you to your face that you are not smart. Also, make your own choices–no matter how difficult it is.
Thank you.

]]> By: akemi http://reallifespirituality.com/customer-making-unreasonable-demands/comment-page-1/#comment-1445 akemi Mon, 19 Jan 2009 23:49:54 +0000 http://yes-to-me.com/?p=787#comment-1445 Hi Tony and James, Is that paragraph confusing? I put Tony's name as a GOOD example of offering feedback -- not agreeing with James but not calling him names. BTW I'm having second thoughts about the marketing effect Nordstrom can expect for refunding Canadian Tire's tires. Sure that makes a good sticky story, but is the effect positive? Can in point -- I thought it was stupid Nordstrom did such a thing and didn't shop there for a while. Hi Tony and James,
Is that paragraph confusing? I put Tony’s name as a GOOD example of offering feedback — not agreeing with James but not calling him names.

BTW I’m having second thoughts about the marketing effect Nordstrom can expect for refunding Canadian Tire’s tires. Sure that makes a good sticky story, but is the effect positive? Can in point — I thought it was stupid Nordstrom did such a thing and didn’t shop there for a while.

]]> By: Anthony Lawrence http://reallifespirituality.com/customer-making-unreasonable-demands/comment-page-1/#comment-1444 Anthony Lawrence Mon, 19 Jan 2009 22:10:01 +0000 http://yes-to-me.com/?p=787#comment-1444 "I love how you felt the need for a disclaimer ;)" Well, I suppose some might think tossing such barbs is appropriate, but really I was afraid of your legions of fans descending upon me with pitchforks, bags of feathers and bubbling tar.. I did NOT call that man a prostitute! “I love how you felt the need for a disclaimer ;) ”

Well, I suppose some might think tossing such barbs is appropriate, but really I was afraid of your legions of fans descending upon me with pitchforks, bags of feathers and bubbling tar..

I did NOT call that man a prostitute!

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